FAQ

WHAT SAFETY MEASURES ARE YOU TAKING? 

We're committed to giving you the online experience you know and love while practicing physical distancing and prioritizing our customers' and employees' health and safety.

We're putting health and safety measures into place, including:

  • Only staff wearing masks that cover their nose and mouth can handle your product.
  • Our team will be wearing face coverings and have daily health screenings.
  • High-touch surfaces will be thorough as part of our enhanced daily sanitizing.
  • Hand sanitizer will be readily available to our staff.
  • We're ensuring physical distancing by keeping 6ft of the distance between staff.

CAN I RETURN MY ORDER?

If you are not satisfied with your purchase for any reason, we offer a 7 days return policy. 

For items to qualify for a return, they must be in their original packaging and unworn and unwashed. 

HOW CAN I CANCEL MY ORDER?

Suppose you wish to cancel your order. Please contact us immediately after placing your order. Keep in mind; our team cannot guarantee a cancellation once you've placed your order. We're unable to edit or make changes to orders.

CAN I USE PAYPAL TO PAY FOR MY ORDER?

We all major credit cards such as Visa, Mastercard, and American Express. 

HAVE THE SHIPPING TIMES FOR ONLINE ORDERS CHANGED?

Please allow 1-2 business days for us to process your order and get it on its way to you. Due to high volume and measures to keep people and communities safe, Canada Post has delivery delays across the country. 

MY ORDER HAS SHIPPED BUT IT'S DELAYED, WHY?

Canada Post is processing and delivering high volumes of parcels and has implemented safety measures to ensure the health and safety of their customers and staff. It is causing delivery delays across the country. Please monitor your order status on the My Account section regularly.

CAN I EDIT THE ADDRESS ON MY ORDER 

After placing your order, we're unable to edit the address or make changes.

HOW LONG DOES IT TAKE TO PROCESS MY RETURN? 

We process returns within 1-3 business days once your return reaches our warehouse. 

Please note that after placing your order, we cannot edit the address or make changes to the name.